Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents | Applyjobza

About :

Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents | Applyjobza

Dis-Chem Pharmacies: Call Centre Agents

Company : Dis-Chem Pharmacies

Location: Midrand, South Africa

Dis-Chem Pharmacies: Call Centre Agents

Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Clinic Call Centre Agent to join the team.

The main purpose of this role will be to Effectively assist clinic customers with queries and booking of appointments with Dis-Chem Wellness clinics and provide consistent standard of service in line with operational guidelines. Ensure all communication is in accordance with the South African Nursing Council.

Responsibilities:

  • Ensure that all customer profile statuses are updated correctly and the correct action reasons are entered.
  • Ensure that concise notes are made on the system regarding any special requirements of the patient.
  • Advise and assist patients regarding Clinic Services offered by Dis-Chem.
  • Follow up with patients regarding any feedback requested.
  • Process all interactions necessary for the accurate managements of adherence calls.
  • Contact the Clinics to correct any errors that might occur.
  • Ensure authorisation when needed as per Dis-Chem standards.
  • Maintain customer profiles on the system on the Dis-Chem SAP CRM system.
  • Take note of any telephone or email messages on the customer profile and take suitable action.
  • Report any customer discrepancies to management.
  • Find and provide any information the patient needs as a Dis-Chem customer.
  • Report any customer discrepancies to management.
  • Use proper telephone etiquette when speaking with patients over the phone.
  • Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.
  • Keep abreast of changes in medical aid procedures and requirements for claims and Clinic Services.

Registration Instructions :

How To Apply Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents 

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Closing Date

Applications for (Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents) must be submitted before the closing date on (11 June 2023)

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

Eligibility Criteria :

Requirements

  • Grade 12 – Matric or a Senior Certificate
  • Clear criminal and credit
  • 0 – 1 years relevant experience 
  • South African citizen 

Advantageous: 

  • Customer care experience will be an added advantage.

Skills and Competencies:

  • Basic understanding of problem solving.
  • Conveys idea and facts verbally using language.
  • Accountability and dependability
  • Addresses customer questions in a timely manner.
  • Recognises the need for procedures and follows relevant procedures.
  • Ability to work under pressure.

Apply Online Internships | Bursary | Learnerships | Jobs Vacancies

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Jobs Vacancy at Jobs Vacancy at Dis-Chem Pharmacies 2023: Call Centre Agents). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel